TERMS & CONDITIONS

1. DEFINITIONS

"We", "Us", "Our" refers to air16 Aviation Pvt Ltd.

"You", "Your" refers to the customer or any person using our services.

2. SERVICES

We provide travel and transportation services including but not limited to bus charter, daily tours, city tours, corporate transport, event transport and related services.

Services are subject to availability and may vary without prior notice.

3. BOOKINGS & PAYMENTS

• All bookings are confirmed only upon receipt of advance payment or full payment as applicable.
• Prices are subject to change without prior notice.
• Payment must be made as per the terms communicated at the time of booking.
• We reserve the right to cancel a booking if payment is not received on time.

4. CANCELLATION & REFUND

• Cancellations must be made in writing or via email.
• Cancellation charges will be applicable as per our cancellation policy communicated at the time of booking.
• Refunds, if applicable, will be processed within 7–14 working days.
• No refunds will be made for no-shows or partially utilized services.

5. TRAVEL & CONDUCT

• Passengers must be at the pick-up point on time.
• The customer is responsible for his/her own luggage and belongings.
• We are not liable for any loss, theft, damage or injury during the journey.
• Passengers must follow the safety instructions and cooperate with our staff.

6. OUR RESPONSIBILITY

• We will make every effort to provide safe, comfortable and reliable services.
• We are not responsible for delays or failure to perform our services due to unforeseen circumstances beyond our control including natural calamities, traffic, strikes, political unrest, etc.
• Our liability, in any case, is limited to the payment received from the customer for the specific service.

7. PHOTOGRAPHS & CONTENT

We may use photographs or videos taken during tours or events for promotional purposes. If you do not wish to be included, please inform us in writing.

8. THIRD PARTY SERVICES

We may use third-party services such as hotels, restaurants, ferries, cruise operators, etc. We are not responsible for the acts, omissions or defaults of such third parties.

9. CHANGES IN ITINERARY

• We reserve the right to alter, amend or cancel any itinerary, schedule or service due to operational reasons.
• We will inform you of any significant changes as soon as possible.

10. FORCE MAJEURE

We shall not be liable for any failure or delay in performance of our obligations due to events beyond our reasonable control.

Such events include but are not limited to natural disasters, war, strikes, government regulations, pandemics, etc.

11. INDEMNITY

You agree to indemnify and hold harmless air16 Aviation Pvt Ltd, its directors, employees and agents from any claim, loss, damage, expense or liability arising out of your use of our services.

12. PRIVACY

Your use of our services is also governed by our Privacy Policy. Please refer to our Privacy Policy for details on how we collect, use and protect your information.

13. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

14. AMENDMENTS

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

The updated terms will be posted on our website and shall be effective immediately.